Online Return Policy

Blackbird House Online Return & Exchange Policy

Thank you for shopping with Blackbird House. We want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

Returns

• You may return most unused, unopened merchandise within 30 days of delivery for a full refund (excluding shipping).

• Items must be in the same condition you received them, with tags, original packaging, and no signs of use.

• Return approval may be required prior to shipping back; please contact us to request a return.

Exchanges

• If you received a damaged, defective, or incorrect item, we will gladly exchange it at no additional cost.

• Email us within 7 days of delivery with photos and a description of the issue.

Final Sale Items & Digital Downloads

Certain products and digital classes cannot be returned or exchanged due to hygiene or energetic reasons (e.g., smudge tools, sprays, personal care items, tarot/rune decks once opened). These will be clearly marked as Final Sale.

Refunds

• Once your returned item is received and inspected, we will notify you and process your refund to the original form of payment.

• Please allow 5–10 business days for the refund to appear.

Return Shipping

• You are responsible for return shipping unless the return is due to an error on our part (wrong/damaged item).

• We recommend using a trackable shipping service — we can’t guarantee receipt without tracking.

How to Return

1. Email us at [your support email] with your order number and reason for return.

2. We’ll provide return instructions and authorization.

3. Pack the item securely and ship to the address we provide.

Need Help?

Questions about your order or returns? Reach out anytime:
TheBlackbirdHouseCT@gmail.com